FAQs
Remember that if you don't find what you need, you can always write to us at the email at the bottom of the page. We usually respond in less than 24 hours 😀.
Do you ship to my region?
Yes, we ship to the whole country, through our carriers partner.
Can I exchange a defective or damaged product?
If you received a damaged or defective product, we will replace it at no additional cost. Don't forget to contact us within 48 hours after receiving it.
I placed an order but I haven't received a confirmation email yet, what's going on?
Please make sure your email was entered correctly. Check the SPAM folder of your email to verify that the email is not there. If the problem persists, contact us through our social networks or to our email at the bottom of the page.
How long does it take for orders to arrive?
Due to the sanitary contingency we are having, the shipment of your products could take between 1 or 3 weeks approximately. Deliveries are made by our express carriers.
What does premium shipping consider?
Our premium shipping includes priority processing in the preparation of the shipment. Additionally, it includes a loss insurance by the carrier. Shipping times under this modality may improve depending on the date of purchase.
Can I cancel my order?
You can cancel your order within 24 hours of placing your order. Otherwise, you will receive a partial refund since the shipping process would have already started. Please review our detailed descriptions and shipping times.
What must I do if I received an email about the prompt arrival of my product and it didn't arrive or the delivery is listed as failed?
In these cases, Our delivery partner has most likely tried to deliver the product and could not. What you should do is make contact and arrange a new delivery or go directly to your nearest branch to pick it up. HERE, you can look up your tracking on the track order page or contact them.
I didn't find the answer to my question
If you didn't find the answer to your question here, you can contact us, we promise we will do our best to answer you within 24 hrs.
Do you ship to my region?
Yes, we ship to the whole country, through our carriers partner.
Can I exchange a defective or damaged product?
If you received a damaged or defective product, we will replace it at no additional cost. Don't forget to contact us within 48 hours after receiving it.
I placed an order but I haven't received a confirmation email yet, what's going on?
Please make sure your email was entered correctly. Check the SPAM folder of your email to verify that the email is not there. If the problem persists, contact us through our social networks or to our email at the bottom of the page.
How long does it take for orders to arrive?
Due to the sanitary contingency we are having, the shipment of your products could take between 1 or 3 weeks approximately. Deliveries are made by our express carriers.
What does premium shipping consider?
Our premium shipping includes priority processing in the preparation of the shipment. Additionally, it includes a loss insurance by the carrier. Shipping times under this modality may improve depending on the date of purchase.
Can I cancel my order?
You can cancel your order within 24 hours of placing your order. Otherwise, you will receive a partial refund since the shipping process would have already started. Please review our detailed descriptions and shipping times.
What must I do if I received an email about the prompt arrival of my product and it didn't arrive or the delivery is listed as failed?
In these cases, Our delivery partner has most likely tried to deliver the product and could not. What you should do is make contact and arrange a new delivery or go directly to your nearest branch to pick it up. HERE, you can look up your tracking on the track order page or contact them.
I didn't find the answer to my question
If you didn't find the answer to your question here, you can contact us, we promise we will do our best to answer you within 24 hrs.